Faq
Frequently Asked Questions
Ordering & Payment
How do I place an order?
Simply browse our collections of T-Shirts & Tops, Skirts, and Pants & Trousers. Select your desired items, choose size and quantity, then proceed to checkout. Follow the on-screen instructions to complete your purchase.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout. All transactions are encrypted for your safety.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to make changes or cancel, please email us at [email protected] within 1 hour of placing your order. After that, we cannot guarantee modifications.
Shipping & Delivery
What are your shipping options and costs?
We offer standard and express shipping. Shipping costs are calculated at checkout based on your location and the weight of your order. Free standard shipping is available on orders over $75.
How long does delivery take?
Standard shipping typically takes 5–10 business days within the US and 10–20 business days internationally. Express shipping takes 2–5 business days. Delivery times may vary during peak seasons.
Do you ship internationally?
Yes, we ship to most countries worldwide. International customers are responsible for any customs duties or taxes imposed by their country.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Please email [email protected] to initiate a return. Refunds are processed within 5–7 business days after we receive the returned item.
Can I exchange an item for a different size or color?
Yes, exchanges are available for size or color variations subject to stock availability. Contact us at [email protected] with your order number and desired replacement. We will guide you through the process.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error. In such cases, we will provide a prepaid return label.
Product & Sizing
How do I find the right size?
Each product page includes a detailed size chart with measurements for chest, waist, hips, and length. We recommend measuring a similar garment you own and comparing it to our chart. If you need further assistance, email us at [email protected].
Are your products true to size?
Our T-Shirts & Tops, Skirts, and Pants & Trousers are designed to fit standard sizing. However, fit may vary by style. We suggest reading customer reviews and checking the size chart for each item before purchasing.
What fabrics are used in your clothing?
We use high-quality materials such as 100% cotton, cotton blends, linen, and polyester mixes depending on the product. Fabric composition is listed on each product page for your reference.
Customer Support
How can I contact HaqiCrown?
For any questions or concerns, please email us at [email protected]. We aim to respond within 24 hours on business days.
Do you have a physical store?
HaqiCrown is an online-only retailer. We do not have physical store locations, but we are committed to providing excellent customer service via email.