Refund policy
At HaqiCrown, we are committed to ensuring your satisfaction with every purchase of T-Shirts & Tops, Skirts, and Pants & Trousers. Please review our refund policy below for a smooth and transparent process.
Eligibility for Refunds
You may request a refund within 30 days of receiving your order. To be eligible, items must be unused, unworn, and in their original condition with all tags attached. We reserve the right to refuse refunds for items showing signs of wear, washing, or damage not caused by us.
Non-Refundable Items
The following items are not eligible for refunds:
- Final sale or clearance items
- Items damaged due to improper use or care
- Personalized or custom-made products
How to Initiate a Refund
To start a refund request, please email us at [email protected] with your order number and reason for the return. We will provide you with a return authorization and instructions. Please note that you are responsible for return shipping costs unless the item is defective or incorrect.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Please allow additional time for your bank or payment provider to post the funds.
Exchanges
We do not offer direct exchanges. If you need a different size, color, or style, please initiate a refund for the original item and place a new order separately.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 7 days of delivery. We will arrange a replacement or full refund, including return shipping costs.
Contact Us
For any questions regarding this policy, please email [email protected]. We are here to help.